‘Outside Your Home Area’ Problem on YouTube TV: Here’s How to Fix It
- Xavier Thomas
- 30 Dec 2021
It has been months since some YouTube TV users started getting issues with accessing their accounts. When opening the application, they got a message saying ‘Outside your home area’ that makes it impossible to proceed further and use the service. This problem seems to occur for no reason, even though it is designed to protect your Google account from being hacked by others while you are away. If you are one of the users who experienced this problem, here are some ways to fix it.
In addition to YouTube TV, the services affected by this issue include Amazon Fire TV Stick, Chromecast with Google TV, Roku, and Nvidia Shield, which means that the problem occurred at Google. The official solution for YouTube TV includes the following steps:
- Go to the YouTube TV app on your device (console, streaming device, or smart TV).
- Choose ‘Profile Icon’ and then ‘Location.’
- Click on ‘Current Playback Area’ and then on ‘Update.’
- Open YouTube TV on your smartphone and repeat the same process.
It is important to note that you may need to follow these steps several times for the changes to be applied. If this method doesn’t work, you can try completing a 2-factor authentication process on your smartphone.
At the end of November, YouTube suggested using YouTube TV at least one time every 3-4 months so that this problem doesn’t appear again. Also, there is a Google page dedicated to managing your location information, so if you need more details, you can read tips offered by the company. In the case that you followed all the steps, but nothing worked, it is a good idea to contact customer support directly.
Have you managed to fix this problem on your device? What worked for you? Please, share your experience in the comments below.